I know that most agents here, HATE to give real solid advise. (We all agents, know what I am saying). However....this I have found important, and I need EVERY AGENT to call in and complain. Apparently, my recent CSR girls have NOT heard this complaint as of yet. ONLY 1, decided to put in their so-called "feed-back" on their own. She was genuinely upset, THINKING that ACA was running smoothly until she got to know me on the phone.
Lately, in the past month...ALTHOUGH WE PERSONALLY UPLOADED ALL VERIFICATIONS BEFORE DUE DATE...received a letter denying them their subsidy.
Reason? The verifications were not received (although uploaded & mailed). The verifications were not processed. The verifications were decided to NOT pass their qualifications (how does a passport not qualify?).
So, when on the phone with a CSR girl today....apparently, she spoke honestly on how she DOES NOT HEAR these problems, and that ACA is running smoothly in their minds from their instructions.
I am making money from ACA. But, when you hear this...now you think of a couple of things. You educate them. She walked away with a whole different perspective. She put me on hold for 10 mins to put that in, although she can't transfer me to tier 2.
PUT IN and REQUEST YOUR FEEDBACKS! Do something, which is better than nothing. ANd, GO THE EXTRA mile and contact your STATE ACA director.
These clients do not even get a letter for "additional information" they are just dropped. They don't even get a chance to respond.
Lately, in the past month...ALTHOUGH WE PERSONALLY UPLOADED ALL VERIFICATIONS BEFORE DUE DATE...received a letter denying them their subsidy.
Reason? The verifications were not received (although uploaded & mailed). The verifications were not processed. The verifications were decided to NOT pass their qualifications (how does a passport not qualify?).
So, when on the phone with a CSR girl today....apparently, she spoke honestly on how she DOES NOT HEAR these problems, and that ACA is running smoothly in their minds from their instructions.
I am making money from ACA. But, when you hear this...now you think of a couple of things. You educate them. She walked away with a whole different perspective. She put me on hold for 10 mins to put that in, although she can't transfer me to tier 2.
PUT IN and REQUEST YOUR FEEDBACKS! Do something, which is better than nothing. ANd, GO THE EXTRA mile and contact your STATE ACA director.
These clients do not even get a letter for "additional information" they are just dropped. They don't even get a chance to respond.
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