Transamerica and 3 hour hold times

[jacobtn]

No matter when the customers call for customer service, they are being put on hold between 3 and 4 hours. The system gives an option to give an automated call back when it's "their turn", but so far the system hasn't called back 3 of my clients 2 days later.

Does anyone have a workaround this problem? It's becoming a real issue.

 

[mudhound]

O MY GOODNESS!
They must be close to going out of the ins bus!

 

[Baseball7]

What do you need to call them for? Almost everything on the customer service and can be accomplished by downloading the forms and sending them in. There’s no need to call new business because you should not be selling that final expense product.

 

[billyb]

I have been put on the call back list and have always been called back in the time frame they gave.

 

[Life Hawk]

I've been called back and placed on hold again!
They have become a perfect case study on how to screw up business.

 

[shonceman]

What do you need to call them for?

I don’t write for them at all, and I can’t see myself ever getting contracted with them. But I’ve had to call them a couple of times for info on a client’s old policy. They’re not the only company with long wait times (try calling Gerber on Monday morning!), but they’re definitely one of the worst.

I've been called back and placed on hold again!
They have become a perfect case study on how to screw up business.

I always thought it was funny when @jdeasy would call it, “Business Prevention Department”. Funny to read about, but not so funny when you’re having to deal with it!

 

[titeye]

The workaround is to write business with a company that appreciates it. Unfortunately, when these carriers get too big, they suddenly forget who is actually responsible for their growth and existence.