Ian Hutchinson
New Member
Hi JP,
We appreciate your feedback and we're happy to respond to the issues you have put forward. We take any of our customer's feedback very seriously and we're here to work with you to ensure that you're successful with our service.
As stated, you are unhappy with our policy regarding your initial deposit. The reason we stick to this policy is because we utilize higher converting sources, including Google, Yahoo, and Bing Search, in conjunction with the marketing technology we build in-house. The initial deposit is non-refundable and we do address this on every sales call. We communicate that we will record the portion of the call where we go over this and we're always happy to share this with any agent who requests this.
We also want to make it clear that we absolutely do not cap your returns. We implement a fairly liberal return policy, more so than other companies in the industry, and justify several reasons for return. Any lead that is deemed "invalid" is eligible for credit. The criteria for lead verification are as follows:
1. Duplicate Lead- A lead for the same prospect with the same email address or phone number delivered to client within 30 days of the first such lead.
2. Bogus Lead- A lead with information that is considered not legitimate.
- Bogus name and address: name and/or address of person specified are nonsensical or are not intelligible. For example, Mickey Mouse, numbers or characters in the place of names and/or addresses.
- Bogus phone number: For example, 999-999-9999, disconnected number, etc.
3. Test leads- Any lead formatted as a test lead. For example, leads sent from an email address with "@UndergroundElephant.com."
4. Incomplete Lead- A Lead that is missing the name, or phone number.
5. Underage- Prospect is less than 16 years old.
6. Citizenship- Prospect is not a US Citizen or permanent resident.
7. False Incentive
In response to your other post on 2.20.14 about us reviewing your account, please email me so I can identify and look further into this issue. My email is [email protected]. We hope that we can work with you to come to a mutually beneficial outcome.
Thanks,
Ian
We appreciate your feedback and we're happy to respond to the issues you have put forward. We take any of our customer's feedback very seriously and we're here to work with you to ensure that you're successful with our service.
As stated, you are unhappy with our policy regarding your initial deposit. The reason we stick to this policy is because we utilize higher converting sources, including Google, Yahoo, and Bing Search, in conjunction with the marketing technology we build in-house. The initial deposit is non-refundable and we do address this on every sales call. We communicate that we will record the portion of the call where we go over this and we're always happy to share this with any agent who requests this.
We also want to make it clear that we absolutely do not cap your returns. We implement a fairly liberal return policy, more so than other companies in the industry, and justify several reasons for return. Any lead that is deemed "invalid" is eligible for credit. The criteria for lead verification are as follows:
1. Duplicate Lead- A lead for the same prospect with the same email address or phone number delivered to client within 30 days of the first such lead.
2. Bogus Lead- A lead with information that is considered not legitimate.
- Bogus name and address: name and/or address of person specified are nonsensical or are not intelligible. For example, Mickey Mouse, numbers or characters in the place of names and/or addresses.
- Bogus phone number: For example, 999-999-9999, disconnected number, etc.
3. Test leads- Any lead formatted as a test lead. For example, leads sent from an email address with "@UndergroundElephant.com."
4. Incomplete Lead- A Lead that is missing the name, or phone number.
5. Underage- Prospect is less than 16 years old.
6. Citizenship- Prospect is not a US Citizen or permanent resident.
7. False Incentive
In response to your other post on 2.20.14 about us reviewing your account, please email me so I can identify and look further into this issue. My email is [email protected]. We hope that we can work with you to come to a mutually beneficial outcome.
Thanks,
Ian
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] And to clarify, if it came from another source than HTQ, we would not give credit unless we can determine someone is trying to game the system. That is very, very rare. If our system broke & sold you the same lead twice in X days, we'd give you credit too, as would most lead vendors from what I know of the industry. 
