Myinsurancebiz is 100% correct. You have to find out what there needs are and offer a solution.
Ask questions like:
Ms. Jones, what made you send back the card we sent you?
"............" request a quote on xyz.com
"............" press "1"
Then sit back and listen. When they are done, tell them you can help and how.
Ms. Jones, what I will do is search the entire insurance market to see which companies will offer you the best coverage at the best price. I just need to get some information about you to start the process. How does that sound? (wait for a response)
Gather the information you need to run a quote. Offer them 3 different options, then ask which one they would choose.
That's the one I would have chosen also.....
Ms. Jones lets get you started today so that ( revert back to their need)....
Ask questions like:
Ms. Jones, what made you send back the card we sent you?
"............" request a quote on xyz.com
"............" press "1"
Then sit back and listen. When they are done, tell them you can help and how.
Ms. Jones, what I will do is search the entire insurance market to see which companies will offer you the best coverage at the best price. I just need to get some information about you to start the process. How does that sound? (wait for a response)
Gather the information you need to run a quote. Offer them 3 different options, then ask which one they would choose.
That's the one I would have chosen also.....
Ms. Jones lets get you started today so that ( revert back to their need)....