The OP did not ask about group coverage. He has 2 threads going about the same question. It is a family member of the agent needing coverage ASAP because something isn't right.
And that's always the way
I remember when I was new, Working for a call center, One of my first apps for maj med( Around 2006) Girl early 20's desperate to get coverage right away, I asked 6 different ways No nothing Aske about pregnancy 3 x NO No nothing
Called me flipping out a month later because Ins company would not pay for her pregnancy as she was 7 months pregnant