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Good report Todd.
I'm glad you said what you did about what a Lead is. You should not have to spend an hour on the phone "fighting" for a lead credit. Call me to task if we ever do that to an agent. Ouch...
We piloted taking Live calls from our web site with our own in-house call center back in 2009. We could not monazite it. We were not cold calling consumers, we were taking live calls from consumers from our web site. It worked to a limited extent. We were trying warm transfers to the agents also. Problem with that is after hour calls:( Ultimately it was not cost effective. From what I've learned here from Josh & Ray, we should have been dialing out, not just waiting for the phones to ring in:(
What is a lead like you are talking about worth to you? I'm not ready to invest in this strategy at this time, but would like to know for future projects if this is worth looking into.
I don't recall a thread praising Any company that does tele-marketed leads. Do you all keep them a secret because they can't handle the extra customers Or ??
Again, good job with your report.
I'm glad you said what you did about what a Lead is. You should not have to spend an hour on the phone "fighting" for a lead credit. Call me to task if we ever do that to an agent. Ouch...
We piloted taking Live calls from our web site with our own in-house call center back in 2009. We could not monazite it. We were not cold calling consumers, we were taking live calls from consumers from our web site. It worked to a limited extent. We were trying warm transfers to the agents also. Problem with that is after hour calls:( Ultimately it was not cost effective. From what I've learned here from Josh & Ray, we should have been dialing out, not just waiting for the phones to ring in:(
What is a lead like you are talking about worth to you? I'm not ready to invest in this strategy at this time, but would like to know for future projects if this is worth looking into.
I don't recall a thread praising Any company that does tele-marketed leads. Do you all keep them a secret because they can't handle the extra customers Or ??
Again, good job with your report.