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Re: You've Gotta Be Kidding???
With all due respect, I don't see how anyone that represents Humana can say they are doing the right thing for clients.
Even though it "drives me crazy" I will continue to it the right way. I feel good knowing I have done the right thing. Had a great one today.
Our DMS (the 800 number morons who set our appts) told my appt. that I was coming for a Med Supp appt. They did get the SOA over the phone (suprisingly). The prospect was told that the Med Supp was the price of our MAPD. Thank God I called first. I would have driven 40 miles one way for someone who could not afford it. I have permission to call her in the fall for a MAPD. Never a dull moment in this business!
With all due respect, I don't see how anyone that represents Humana can say they are doing the right thing for clients.