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One of the first things I would ask is for their phone number and mailing address. That way I have them in my follow up system. By the way I use "mailing address" Not just address. Seems like people give it a bit quicker.
I also have my busy call forwarding set to forward to my cell. That way I capture them on caller Id. And or I have it answered by an assistant who lets them know that I will right back to them.
I also have my busy call forwarding set to forward to my cell. That way I capture them on caller Id. And or I have it answered by an assistant who lets them know that I will right back to them.