Nope, When I called her back she thought I was the most incompentent person out there. What sucks is this seems to be a trend with Great American, you would get an email Monday about something they would no longer do as the previous friday...the good emails would arrive Thursday about a change the next day, It would suck because there were times I would have an appointment booked for the next week and then I would call the client explain what was happening and at times it would mean a really late appointment that day and faxing in the app after midnight.
It wasn't your fault but I can see the applicant's point of view in dealing with $50,000.