Aetna Commission Error

May 1, 2008

  1. taterpeeler
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    taterpeeler Guru

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    Ok, here is one for you. I have jsut noticed that Aetna has not paid me for several deals over the last few years. Here is what happened: Got the April rt increase notice and called all the clients on the report. I felt at the time that it was a little "light" in number of clients but I was way to buzy to do anything about it. This month I get 4 calls from clients asking why I didnt call them and work something out cause they got a big increase. Why did I not call them, I have not been getting paid on them for 2 years.

    At this time I am doing a check(big butt whipping) and have made it to the start of the C's and have about 5. The pattern: if the client was split up on seperate apps by me to save money I am not getting paid on the family, only the single applicant. Now can't tell yet if it is every client that I split but we will see. SOOO, just check your account and see if it is happing to you.

    After the compleate check I will call Aetna, that should be fun because bonus money may be involved here too!!
     
  2. mariemerganser
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    mariemerganser Super Genius

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    Same issues here. We actually just recently did an audit on our bonuses for 2006 & 2007, hit the top number for all of them. We fought hard for the money but they only agreed to pay us for 2007.

    On a much bigger note, we decided to do a complete audit on our Book of Business. So far we have sent in over 20K in unpaid commissions. We will see what kind of excuses they come back with. I would love to know how you are making out.
     
  3. bill3173
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    bill3173 Guru

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    Thought that I was one of the lucky ones, when I read these posts a few months ago. I spoke with them today, about several cases that I hadn't received a dime on since July. They said that they'd correct the error, and apologized, that the accounts were current and didn't know why I hadn't been paid.

    This going on with anyone else?
     
    bill3173, Sep 22, 2008
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  4. TXINSURANCE
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    That is not possible.

    Insurance companies do not make commission errors - no way.

    It can't be true.
     
  5. Crabcake Johnny
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    Crabcake Johnny Guru

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    Actually, some don't. At least, with certain carriers I've personally never had a commission error. With others they seem to have all kinds of excuses.
     
  6. moonlightandmargaritas
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    moonlightandmargaritas Guru

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    Most are pretty good.

    One lied to me about comp last week. I will never send them another case.

    If you have continuous problems and issues why keep sendin' 'em your business?
     
  7. TXINSURANCE
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    TXINSURANCE Guru

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    I am currently conducting a two year audit on hundreds of cases - this is a mess and so far the results are not good.
     
  8. Crabcake Johnny
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    Crabcake Johnny Guru

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    My number one company for pay issues was Aetna. They alway had some kind of excuse.

    What it all boils down to is a total disregard for their sales force.
     
  9. bill3173
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    bill3173 Guru

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    Yes, but there name recognition is powerful, particularly with anyone over 30. Alot of clients remember "Aetna, I'm glad I met cha" commercials.
     
    bill3173, Sep 22, 2008
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  10. moonlightandmargaritas
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    moonlightandmargaritas Guru

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    Blue Cross, Humana, United Healthcare...there's TONS of companies that have strong "name recognition"!
     
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