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I've seen nothing but improvements in customer service from HS over the past 4 months.
However, a close colleague of mine claims that a "very good source" has informed her that HS is having "massive CMS issues" and will be closing its doors on their WBE soon. I have emailed HS to ask them to reply to this rumor but no response yet. I hope it is not so. Love me some HS.
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Heard back from HS on the rumor mentioned above. Assured me it is completely false. Glad to hear that.