Appointment "Scripts"....

Third place is your fired.

Back to the topic. In any form of "sales", each person/client/situation/possible outcome etc. is very different. I would not have a script that demeans a prospect in any way, however, there are times when you have to smack a person in the mouth so to speak, so they can think clearly. In no way am I saying to be abusive, arrogant, obscene etc.

Sometimes people have something stuck in their heads, are very against something, and they don't know why. My first sales job in 1998 was cars. All of the "old timers", wanted a bench seat in the front of their car. When I asked why, they would reply, that's what I've always had. Then I would ask how often they rode 3 people in the front seat. 95% of the time they would say never, end of that discussion , let's move on.

You can have some type of outline, that I would suggest, but you have to know how to think on your feet also. Again, just my .02
 
"ability to think on your feet"

I always thought this was an unappreciated art. Let's face it. You should never have a set script when you call someone. Everybody is different. Is it a Male 28? Female 55? Family of 5 when all kids are under age 5? Are they local? Two states over?

And of course...every call is an interruption, no matter what you are led to believe. Were they watching TV? Did they just get off the phone with another broker? Are they watching their favorite Hogan's Heroes rerun?

Yep...you need to roll with the punches, constantly adjusting during the conversation.
 
right now....for me...a face to face is good. Besides....I enjoy getting out and meeting people.

SALESPRO: "Mr.Prospect....i know that you are busy...and so am i. Trying to give advice over the phone is like trying to give someone a haircut over the phone...it just doesn' work. I handle all the top carriers and I have a good idea of what plans would be best for you. What day is good for you?"
 
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Sales 101 from a first lady.

[FONT=Arial,Helvetica,sans-serif] "Never let anyone tell you no who doesn't have the power to
say yes
."[/FONT]

[FONT=Arial,Helvetica,sans-serif]
Eleanor Roosevelt (1884–1962)
U.N. diplomat, humanitarian, U.S. first lady[/FONT]
 
right now....for me...a face to face is good. Besides....I enjoy getting out and meeting people.

SALESPRO: "Mr.Prospect....i know that you are busy...and so am i. Trying to give advice over thephone is like trying to give someone a haircut over the phone...it just doesn' work. I handle all the top carriers and I have a good idea of what plans would be best for you. What day is good for you?"

What if an agent called them and offered to present over the phone, or already did present to them over the phone.

By saying "it doesn't work" you could lose credibility.
 
Again..."I want the F2F...."

If the client wants to talk by phone with somebody else....that's great. I will send them to you.

~T



What if an agent called them and offered to present over the phone, or already did present to them over the phone.

By saying "it doesn't work" you could lose credibility.
 
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