KimPMG
Expert
Okay, I have avoided MA's for the past couple of years but I see enough of you discussing them to make me wonder if it's worth the hassle. The biggest issue I dealt with was agent chargebacks because no one was really sure which agent should get the commission until the 3 month window was up or even longer.
The first year out, half the companies weren't sure until April or later. Mrs. Jones might sign up at the Kroeger with one agent, and then a week later sign a different app because...well that one sounded good too! By the time the season ended, she had signed up 5 different times with different agents. All but one got chargebacks. I know that was the kickoff for a lot of products, but my question is has it changed?
Then to compound things, getting her benefits up and running was complicated because CMS didn't notify the carriers which one got the client for several months.
How has everyone's experience been as far as chargebacks and client satisfaction in the last year?
The first year out, half the companies weren't sure until April or later. Mrs. Jones might sign up at the Kroeger with one agent, and then a week later sign a different app because...well that one sounded good too! By the time the season ended, she had signed up 5 different times with different agents. All but one got chargebacks. I know that was the kickoff for a lot of products, but my question is has it changed?
Then to compound things, getting her benefits up and running was complicated because CMS didn't notify the carriers which one got the client for several months.
How has everyone's experience been as far as chargebacks and client satisfaction in the last year?