actually the company buys leads from several different sources and gives them to all the agents in the office, hes not cold calling, these people go online and inquire about insurance, he then calls them and seems to be having trouble getting people on the phone....
Your kidding right? There is no way to have 200 leads and only touch 10-15, unless these are very old leads OR they aren't leads, just phone numbers.
You should be working the leads harder than it sounds like they do, or they did, and these are the dredges of the 'B' leads, leads that have been recycled and recycled.
I think I would leave.... no wait, I did leave that job
Dan