Carrier asking for call recording....

[Rossat]

Let the shenanigans with these carriers begin.

A carrier sent me an email asking me to provide a call recording to them.... for someone I never spoken to on the phone. Nor had any contact with in any forms of communication!

 

[goillini52]

Let the shenanigans with these carriers begin.

A carrier sent me an email asking me to provide a call recording to them.... for someone I never spoken to on the phone. Nor had any contact with in any forms of communication!

Which carrier?

 

[ICACharleston]

I got an incoming call today on my compliant number. "This call will be recorded" followed by "we don't represent all......"call Medicare.gov" . I explained how all that was to protect people like her from people like me and we just went on from there. Easier than I thought.

 

[T Sparks]

Let the shenanigans with these carriers begin.

A carrier sent me an email asking me to provide a call recording to them.... for someone I never spoken to on the phone. Nor had any contact with in any forms of communication!

If it were me I would throw it back to them...

Ask for the insured's name, DOB, policy#, plan type and dates of coverage... I would make them provide the above before I would respond with any further information, I would also go a step further and let your FMO know what has transpired.

If you have never written such person then what is it any of there business to ask for a recorded call?

 

[InsuranceGuy29]

Let the shenanigans with these carriers begin.

A carrier sent me an email asking me to provide a call recording to them.... for someone I never spoken to on the phone. Nor had any contact with in any forms of communication!

Just tell them all communication was face-to-face and there are none. Problem solved. There’s no way they can prove recordings exist. It’s all scare tactics.

 

[DonP]

Just tell them all communication was face-to-face and there are none. Problem solved. There’s no way they can prove recordings exist. It’s all scare tactics.

I truely am all face to face . From oct 1-14 th I left 47 paper apps with clients . I’ve received 41 back . I’ll never do another app on Connecture

 

[dandan]

You have to record making the appointment even for f2f.

 

[kstein]

I heard you have to record yourself recording the call too.

 

[InsuranceGuy29]

You have to record making the appointment even for f2f.

They walked in my office. There was no call. Problem solved.

 

[DonP]

I was at a clients house and the friend asked me about Medicare .