Client that calls repeatedly

Transfer the client to the insurance company as a house account or to another agent. It is not worth the time and effort that a client like this takes, not to mention the fact that they ruin your day when they call you. Over a 25 year career, I have done this with about 12 clients, and it is amazing how much getting rid of these time and energy sucks will improve your life. With the worst one, the last I heard, he was on his fifth agent in 5 years.
 
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