The change in commission may have had good intentions, but for the most part, I feel the companies are doing a disservice both to the consumer and the agents.
Commissions are payment for services rendered, so whatever the agreed upon rate it should match the service rendered. I think that so many of the reasons for moving a beneficiary are due to the changes that the plans themselves make in the benefits offered.When I am servicing my customers, and the plan that they had last year has gone up in price and down in benefits, is it "churning" when I put them into a plan that costs less, and offers more?
And did I do any less work that I did before to find and enroll them into the plan they needed? So it seems to me that I am getting paid less for doing right by my customers.
As for 5 year renewals, lets be serious!
Considering the age of MA enrollees, many of them will die prior to the 5 year renewal period as well as the possibility of being forced to change to another plan or move out of the service area, all of which circumstances will affect me getting commissions.
By the way, does anyone know if I change my clients from, one MA plan to another one will the renewal period begin over for the new plan or will the clock keep ticking? Also for the rare enrollee that survives for 6 or more years,will no more commissions be paid for them should they need to make a change?
Some agents may have been a small part of the problem, but I think they have gone way overboard and thrown the baby out with the bathwater here. CMS should be more concerned with what's best for the beneficiaries and let the insurance companies and agents work out what's best for them.
I really enjoy servicing the senior market. I will continue to do so with integrity but I would appreciate it if the powers that be just put the cards on the table and stop playing games with us.
Sounds like you don't have much faith in your customers living? A vast majority will live beyond the 5 years.
I've been writing med-supps since 1987. You would be surprised how many live into their 80's and even 90's nowadays.