Follow along with the video below to see how to install our site as a web app on your home screen.
Note: This feature may not be available in some browsers.
Using the phone is a learned, well practiced art. An agent just can't pick up the phone and wing it.
The "secret" to handling objections is to design your phone presentation so you don't get any or give them the opportunity voice them. (The timing with which the agents says things is extremely important. Pauses in the call are death to an agent.)
The agent must control the phone call. Allowing the prospect to gain control by saying something like "I'm not interested" takes control away from the agent. Now the agent is on the defensive, not a good place to be.
If the agent loses control it's probably best to thank them for their time and go on to the next call. Keep talking and all you are going to do it piss them off and eliminate the opportunity to call them back at a later date.
Start the call with simple non threatening questions you already know the answer to. After the first ten to fifteen seconds begin moving the phone call to a conversation. Nothing is ever sold during the phone call portion.
When they tell me the name of the company they currently have their insurance with I say "They are a really good company". They don't expect this and in doing so it gets their attention and makes them want to hear what I have to say next.
Not in the least putting down those who purchase leads. But I'm sure you've saved 10s of thousands of dollars over the years through mastering the phone.