ask the client to read their account number to you 3 times to ensure they are reciting it correctly.
and then read it back to them to make sure YOU have it right.
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ask the client to read their account number to you 3 times to ensure they are reciting it correctly.
I never read it back, I only have them recite it three times in a row.and then read it back to them to make sure YOU have it right.
I'm sure one reason Ramiz makes them recite it 3 times is to make sure there not lying . If lying they'd forget the exact # to recite back
In the Thad Sipple video, he recommended the agent reading it back to the client 3 times, but intentionally making a mistake the first two times, to flush out the fakes.
It's still a good idea that Somarco posted.I never read it back, I only have them recite it three times in a row.
and then read it back to them to make sure YOU have it right.