Spoke to a T65 last week and did the normal. She called in...asking for help... Responding to some letters...etc.
Tight budget, but she liked the sups more than MAPD and told me about 6xs how much she appreciated everything and how well I explained things.
We were so close to 10/1, we decided to do a call today (Wednesday's work well for her work schedule) to get the PDP finalized and do an enrollment in both. $10 to $15 change in med copays will make the difference between whether she picks G or N. Like I said...tight budget... No big deal to wait a few days.
I call today, and within 15 seconds she said that she "will have nothing to do with someone taking money out of her social security check."
I was a tad confused by what she meant by it, and asked her to clarify, and she read from her notes what I told her about Part B costing $104.90.
She said, "Medicare is free, I don't know what you are trying to pull. Out of all my friends and from people who help with Medicare (referring to OSHIP), no one, NO ONE is paying anything for Medicare. How could 15 people that I talked to be wrong, and you be right?"
I started to ask if, perhaps, these people have Medicaid to help pay and...click.
I rarely lose prospects once I get them engaged in conversation. It's very rare these days...
But conversations like these make me so glad that I transitioned to phone sales. What a waste of time it would have been if, not only had I gone through material with her, but if I had also driven out to her.
I simply wrote a brief letter, printed a page off Medicare.gov, and moved on with my day. If she calls again, fine, but it's nice to not feel like you wasted half of a day on a prospect who isn't that bright.
It's crazy how you can transition from "such a great help" to "scam artist" in one week. Ha! (Boy will she be surprised if she doesn't listen to me, though, when they take her part b premium out of her check...)
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Tight budget, but she liked the sups more than MAPD and told me about 6xs how much she appreciated everything and how well I explained things.
We were so close to 10/1, we decided to do a call today (Wednesday's work well for her work schedule) to get the PDP finalized and do an enrollment in both. $10 to $15 change in med copays will make the difference between whether she picks G or N. Like I said...tight budget... No big deal to wait a few days.
I call today, and within 15 seconds she said that she "will have nothing to do with someone taking money out of her social security check."
I was a tad confused by what she meant by it, and asked her to clarify, and she read from her notes what I told her about Part B costing $104.90.
She said, "Medicare is free, I don't know what you are trying to pull. Out of all my friends and from people who help with Medicare (referring to OSHIP), no one, NO ONE is paying anything for Medicare. How could 15 people that I talked to be wrong, and you be right?"
I started to ask if, perhaps, these people have Medicaid to help pay and...click.
I rarely lose prospects once I get them engaged in conversation. It's very rare these days...
But conversations like these make me so glad that I transitioned to phone sales. What a waste of time it would have been if, not only had I gone through material with her, but if I had also driven out to her.
I simply wrote a brief letter, printed a page off Medicare.gov, and moved on with my day. If she calls again, fine, but it's nice to not feel like you wasted half of a day on a prospect who isn't that bright.
It's crazy how you can transition from "such a great help" to "scam artist" in one week. Ha! (Boy will she be surprised if she doesn't listen to me, though, when they take her part b premium out of her check...)
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