Ok well maybe it's the generation or who knows. I'm baffled. All I get from the elderly or old people that I encounter is hate negativity and immaturity. I've never encountered this much rudeness and abuse in my life or in any profession. Most sales jobs people are pretty responsive to friendliness and being nice and most humans have some semblance of basic respect. There is something wrong with these very old people and they react with absolute unjustified irrational hatred and disrespect. About three percent are nice. I used to have customers say things like " I'm so glad you're my agent- other agents I've talked to treat people like dirt" and they were thrilled to encounter an agent who actually cared in some way or was nice to them. Most people spoke to you as a human being but not these people. Its a contempt and hatred that makes no sense. Talking to people who behave in such a rude abusive way is not easy.
These elderly are nothing but hateful vile full of so much anger arrogance. it's shocking. They lack any basic respect and proceed to behave in the most immature and rudest way possible. Talk over you cut u off repeated times talk in circles pretend to not hear you but they do, and cut u off rudely at some odd time. They won't let u do ur job or help them and treat u in a manner that is unheard of. Narcissistic entitled extremely mean. Most will try to dominate me in some abusive hostile way and hang up or yell at me. Yes I'm repeating myself but I guess I'm just in shock still. It makes no sense. Have many of these people lost their minds because of their age. Who knows.
All the agents I work with or have ever worked with were really kind respectful professional people. I've never had issues with clients being rude either or agents. There are a few agents who act like jerks Or brats in another department but Even they are ok. I can't believe that such a large number of customers can be one type of rude hostile person but they are.
What's amazing to me is that you are literally the ONLY person who is having this "experience". And you obviously aren't listening to any of us who are replying to you. I think I agree with Chazm and/or Todd here.