I have never been appointed with BL&C and I don't ever plan on becoming appointed with them because I am an independent agent.
But, BL&C has incurred over $3 billion in LTCi claims.
And, according to the NY Times Article of March, 2007 (which was referencing data collected by the NAIC), BL&C had only 5 complaints for every 10,000 policyholders.
These are facts.
Your facts are old but there was a bunch of articles that year in the New York Times and WSJ about their lack of claims payment.
I just googled it and everything that came up also had them in top 3 of complaints with Conseco and Penn Treaty.