Hi All!
Hope everyone is doing well. I'm asking this question on behalf of a good friend.
He was robbed at knife point for his car early 2015. He filed a police/theft claim right away. A few days later the cops recovered his car then the insurance company took over it due to damages. The thieves also damaged his transmission from not being able to drive a manual transmission correctly.
It has been over 1.5 years (it is now Oct 2016) but he still haven't received his car back. The mechanic's shop is saying the insurance company is arguing over the price of the transmission. Long story short this have been the issue since last year. Every 30 days the insurance company would send him a letter saying they are still working on resolving his claims issue.
I had him file a complaint with the CA DOI so far. I'm not sure what else he could do. Is there anything illegal or wrong the insurance company is doing? I'm also worried about the car accruing more damages such as bad seals from sitting outside for so long.
Any help with be greatly appreciated, thank you!
*P.S. - I'm not sure of this matters but a few months after realizing how bad this company was, he got new insurance from another company. He have to keep full coverage on it due to a loan on the vehicle. Is the insurance company taking their time because he is no longer insured with them?
Hope everyone is doing well. I'm asking this question on behalf of a good friend.
He was robbed at knife point for his car early 2015. He filed a police/theft claim right away. A few days later the cops recovered his car then the insurance company took over it due to damages. The thieves also damaged his transmission from not being able to drive a manual transmission correctly.
It has been over 1.5 years (it is now Oct 2016) but he still haven't received his car back. The mechanic's shop is saying the insurance company is arguing over the price of the transmission. Long story short this have been the issue since last year. Every 30 days the insurance company would send him a letter saying they are still working on resolving his claims issue.
I had him file a complaint with the CA DOI so far. I'm not sure what else he could do. Is there anything illegal or wrong the insurance company is doing? I'm also worried about the car accruing more damages such as bad seals from sitting outside for so long.
Any help with be greatly appreciated, thank you!
*P.S. - I'm not sure of this matters but a few months after realizing how bad this company was, he got new insurance from another company. He have to keep full coverage on it due to a loan on the vehicle. Is the insurance company taking their time because he is no longer insured with them?