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I called Blue Shield about this and they of course are not sure if this was mis-information or how you asked so they told me to have you call back and let them know that you talked to me (my call in at 4:13 PM Friday 8/22 is logged) and that you want the contact number for your area Sales Representative.
Try that and let me know if they are more forthcoming.
Dave
Thanks for the PM, Dave. You're so kind. I called again and the same guy answered the phone again. He basically said that each area rep has so many brokers and they want the new reps call the Service Center first with any questions and if they can't help they would refer to the area rep. He also said I would get the contact # once I am appointed (and again added I should still call the Center first).