just wondering how people deal with certain issues like this...and customers who can be abusive or crazy. Ive been an agent for a few years but sometimes I get these customers- lately one customer went on a tirade against me. She got really nasty on the phone- to a point where I was almost scared to deal with her again. She was also more like a teenager or 20 year old. She also keeps calling me like when she's confused about medicaid and I wasn't able to return all her calls. If I didn't return her calls she got irate. Finally I signed her up for a new plan, and then one day she's calling me angry- trying to create issues/lies.
When she can't get a hold of me, she calls my company and this time she made up many different lies about me and even warned she would. She was obviously just trying to be malicious and mean. I in fact bent over backwards, answering her calls, dealing with her issues, her temper tantrums- it was weird. She also got angry and acted as if b/c i made a commission off her, she seems to have a right to treat me this way. She'll call if she's at the doctor's office and if she can't get a hold of me b/c she's confused, she gets angry/upset.
These customers, are literally crazy, irate, there is nothing u can do to appease them as well- they also want to be as abusive as possible and get really nasty. I can also get if their anger is founded or understood- but it never is and they literally get extreme and abusive, like this one customer I dealt with who called and made up every lie possible about me.
Recently I had another customer who too went crazy- and began same thing accusing me of all kinds of things- that were all untrue except one which was a minor error but she basically begins talking aggressive to me, treating me like a scam artist- these kinds of customers in fact scare me b/c ive seen how crazy they can get. Usually its over nothing and theyre taking their anger out on something- even if its a minor thing they get extreme. Also makes up lies that aren't true, and begins wanting info on you, your company etc. How can agents deal with these kinds of customers- the worst part is you can't communicate with them- they get so angry and mean they begin being abusive to you, treating you like dirt, talking down to you. What compels customers to even be able to treat agents this way, i don't get it. Ive never been in an industry where customers are so abusive and crazy in my life..esp to people who haven't done anything wrong. I do 1000's of applications of course and they're done correctly. It's just shocking that there are customers who get this way and how do agents deal with them..
When she can't get a hold of me, she calls my company and this time she made up many different lies about me and even warned she would. She was obviously just trying to be malicious and mean. I in fact bent over backwards, answering her calls, dealing with her issues, her temper tantrums- it was weird. She also got angry and acted as if b/c i made a commission off her, she seems to have a right to treat me this way. She'll call if she's at the doctor's office and if she can't get a hold of me b/c she's confused, she gets angry/upset.
These customers, are literally crazy, irate, there is nothing u can do to appease them as well- they also want to be as abusive as possible and get really nasty. I can also get if their anger is founded or understood- but it never is and they literally get extreme and abusive, like this one customer I dealt with who called and made up every lie possible about me.
Recently I had another customer who too went crazy- and began same thing accusing me of all kinds of things- that were all untrue except one which was a minor error but she basically begins talking aggressive to me, treating me like a scam artist- these kinds of customers in fact scare me b/c ive seen how crazy they can get. Usually its over nothing and theyre taking their anger out on something- even if its a minor thing they get extreme. Also makes up lies that aren't true, and begins wanting info on you, your company etc. How can agents deal with these kinds of customers- the worst part is you can't communicate with them- they get so angry and mean they begin being abusive to you, treating you like dirt, talking down to you. What compels customers to even be able to treat agents this way, i don't get it. Ive never been in an industry where customers are so abusive and crazy in my life..esp to people who haven't done anything wrong. I do 1000's of applications of course and they're done correctly. It's just shocking that there are customers who get this way and how do agents deal with them..
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