Humana mailed this to my Member!

[wehotex]

My Humana book has been picked over this AEP with plan changes much more than any others!!
Up until now, the ones that I have changed to another Humana plan have been the ones that never pick up their phones or did not take a liking to me (their loss). This letter might explain why.
I appreciate this loyal member who tipped me off to this swindling.

 

[axeman462]

You have to assume a small percentage of your book will fall off every year due to adverts like this.
You must keep selling to acquire new customers to overcome the attrition. No different than any other business.

 

[Medicare bro]

This has been happening for a long time.

 

[InsuranceGuy29]

My Humana book has been picked over this AEP with plan changes much more than any others!!
Up until now, the ones that I have changed to another Humana plan have been the ones that never pick up their phones or did not take a liking to me (their loss). This letter might explain why.
I appreciate this loyal member who tipped me off to this swindling.

This is why I usually steer clear of Humana, if possible, unless the plan will truly benefit the client above and beyond the others. This is absolutely insane. Make sure you are always coaching new and existing clients to ignore any mailers that tell them they have to call the company to learn about plans, or to make plan changes. If any insurance executives are still clueless as to why we agents have trust issues.....I give you exhibit A.