Internet Leads My Thoughts and Processes
- Thread starter DJWilliams
- Start date
- 300
What are you guys using as a setup for your calling?
Google Voice, Skype, other?
Headset (name and model number)?
Calling through the computer or using a hard phone?
Type of phone?
Any help or advice you guys can give is greatly appreciated.
I like the original first post on here too. He sounded informative and not shilling for leads360. In fact he didn't even bring up there name until someone asked who he used.
Google Voice, Skype, other?
Headset (name and model number)?
Calling through the computer or using a hard phone?
Type of phone?
Any help or advice you guys can give is greatly appreciated.
I like the original first post on here too. He sounded informative and not shilling for leads360. In fact he didn't even bring up there name until someone asked who he used.
- Thread starter
- #43
DJWilliams
Expert
- 27
Thanks crons79.
For our phone setup we actually use 8x8 voip set up with wireless usb headsets. We were using a click to call feature within our lead management system and are currently in the process of trying to set up a predictive dialer that integrates with our system that dials multiple lines at once. This way we can update the disposition of each lead between dials and not have to do it after the fact manually. For now we are using call fire as our predictive dialer solution until we can get things in place the way we want to. The headset models I have found to work best are the jabra gn9330 and 9330e usb version. Hope this helps
For our phone setup we actually use 8x8 voip set up with wireless usb headsets. We were using a click to call feature within our lead management system and are currently in the process of trying to set up a predictive dialer that integrates with our system that dials multiple lines at once. This way we can update the disposition of each lead between dials and not have to do it after the fact manually. For now we are using call fire as our predictive dialer solution until we can get things in place the way we want to. The headset models I have found to work best are the jabra gn9330 and 9330e usb version. Hope this helps
- 300
Thats very interesting. A lot of the threads I was reading said Plantronics were the best. I have a crappy wired headset and looking to upgrade. I will have to research your selections. I appreciate the feedback.
I currently use Agency IQ, with Google Voice with click to call, Chrome Browser (and firefox sometimes), and an Ooma (Voip) for my home office.
Leads360 has a really nice system too. I am just trying to save some money in the beginning. May switch things up down the line.
Have a great day!
I currently use Agency IQ, with Google Voice with click to call, Chrome Browser (and firefox sometimes), and an Ooma (Voip) for my home office.
Leads360 has a really nice system too. I am just trying to save some money in the beginning. May switch things up down the line.
Have a great day!
dmccrostie
New Member
- 17
Ok. I know David Williams. He speaks the truth and he uses what he says.
- 2,024
If you guys have that many people in office I think five nine might be the right dialer, however the setup cost is very steep, I think it was 2000 dollars for their training/setup.
After that the monthly is the same as dialmaxx or most of the others I've seen.
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You're looking for the same exact setup that I've been trying to get for a year now that doesn't really exist.
I want a dialer that will call new leads first in single line dial, call the contact status 2-6 behind that with 2-4 lines depending on how many attempts were made, and reflect the CRM status in the dialer without having to do it manually. When a number does not answer I want the contact status advanced automatically +1. A certain period of time between calls depending on what the contact status was at the time.
Would prefer voip with a headset built into the software for the CRM with no dialing or calling me first.
Doesn't exist right now as far as I can tell.
I wish I owned a software company I could design a dialer/crm that would blow people away.
A really awesome one (in my mind) would do this:
New lead enters system
Drip email
Open lead for you and calls immediately when available with single line
call again no sooner than 3 hours later
call 3 next day - 2nd drip email with call attempt
call 4 3 days after - 3rd drip email with call attempt
call 5 1 week later - 4th drip email
call 6 2 weeks later - 5th drip email
1 month later - drip email
2 months later - drip email
3 months later - drip email
You could work a volume of leads with that queue that would be astounding, because you wouldn't be calling people over and over that didn't answer, you'd gap out till they weren't getting their phone blown up but they wouldn't reference your number as a telemarketer. You also wouldn't waste time on calls to people you call every day with no answer.
You could also dial the contact 2-6 leads that way with multiple lines until an answer, and increase the touch attempts dramatically while still not calling people over and over that weren't answering.
If someone would design something like that, and let me customize the time between dials and put the dials together with the drip email being sent simultaneously, I'd love it. I could get by with that only being single line honestly if you could make the queue that intelligent.
Right now we're doing a job intended to be done with a scalpel with a sledgehammer.
After that the monthly is the same as dialmaxx or most of the others I've seen.
- - - - - - - - - - - - - - - - - -
You're looking for the same exact setup that I've been trying to get for a year now that doesn't really exist.
I want a dialer that will call new leads first in single line dial, call the contact status 2-6 behind that with 2-4 lines depending on how many attempts were made, and reflect the CRM status in the dialer without having to do it manually. When a number does not answer I want the contact status advanced automatically +1. A certain period of time between calls depending on what the contact status was at the time.
Would prefer voip with a headset built into the software for the CRM with no dialing or calling me first.
Doesn't exist right now as far as I can tell.
I wish I owned a software company I could design a dialer/crm that would blow people away.
A really awesome one (in my mind) would do this:
New lead enters system
Drip email
Open lead for you and calls immediately when available with single line
call again no sooner than 3 hours later
call 3 next day - 2nd drip email with call attempt
call 4 3 days after - 3rd drip email with call attempt
call 5 1 week later - 4th drip email
call 6 2 weeks later - 5th drip email
1 month later - drip email
2 months later - drip email
3 months later - drip email
You could work a volume of leads with that queue that would be astounding, because you wouldn't be calling people over and over that didn't answer, you'd gap out till they weren't getting their phone blown up but they wouldn't reference your number as a telemarketer. You also wouldn't waste time on calls to people you call every day with no answer.
You could also dial the contact 2-6 leads that way with multiple lines until an answer, and increase the touch attempts dramatically while still not calling people over and over that weren't answering.
If someone would design something like that, and let me customize the time between dials and put the dials together with the drip email being sent simultaneously, I'd love it. I could get by with that only being single line honestly if you could make the queue that intelligent.
Right now we're doing a job intended to be done with a scalpel with a sledgehammer.
Last edited:
- Thread starter
- #47
DJWilliams
Expert
- 27
Honestly that is exactly what I would be looking for. I actually tried looking into five9 and as you said I personally cannot justify such a steep set up cost of $2000. I have been exploring many different options at this point. Leads360 is actually coming out with their own integrated predictive dialer but it is only one line and it does not sound like they plan to go to a multiple line solution.
I am actually waiting to here back from Ytel that claims to also integrate with leads360. As for now I have played around with the callfire crm integration that is available where every time you get a live answer it pops on the unique url for that lead id that was a live answer in leads360 for you to update. It is not as smoothas I would like it by any means. It also is alot more costly if used on a daily basis. I am just using that on a temporary basis until I can come across something as close as possible to what I am looking for. Looks like we should go in on a joint venture together and create a solution for us and others.
Also Thanks dmccrostie how are things going?
I am actually waiting to here back from Ytel that claims to also integrate with leads360. As for now I have played around with the callfire crm integration that is available where every time you get a live answer it pops on the unique url for that lead id that was a live answer in leads360 for you to update. It is not as smoothas I would like it by any means. It also is alot more costly if used on a daily basis. I am just using that on a temporary basis until I can come across something as close as possible to what I am looking for. Looks like we should go in on a joint venture together and create a solution for us and others.
Also Thanks dmccrostie how are things going?
- 2,024
I've been trying to get 3 different vendors to build that for months. They won't listen to me lol. I told them they'd have to beat off new subscribers with a stick but apparently they think since it doesn't fit the standard industry model its a bad idea.
- 5,058
Five9 is only a viable option if you have a call center, because it's a predictive dialer not a power dialer like MOJO.
Also in my opinion internet leads are too expensive to use with a predictive dialer. You don't want to spend $25-35 per answered phone call, and have someone getting pissed off hearing dead air or recording saying that an agent will be right with them.
Also in my opinion internet leads are too expensive to use with a predictive dialer. You don't want to spend $25-35 per answered phone call, and have someone getting pissed off hearing dead air or recording saying that an agent will be right with them.
- 2,024
The predictive dialer works great as a second call option. My first call is always made single line with me available immediately, after the first call if they don't answer it goes into 3 line.
I wouldn't make initial dials with 3 lines to piss off a new lead right when it enters the system either. I've just found that the people that don't answer call 1 are about a 5% chance to ever answer, I think a large majority of them are fake. My first call answer % is around 25%. After hitting them with a 3 line dialer for 2 weeks, it goes to 35%. Maybe only 50% of internet leads are real data, but it's impossible to prove.
I wouldn't make initial dials with 3 lines to piss off a new lead right when it enters the system either. I've just found that the people that don't answer call 1 are about a 5% chance to ever answer, I think a large majority of them are fake. My first call answer % is around 25%. After hitting them with a 3 line dialer for 2 weeks, it goes to 35%. Maybe only 50% of internet leads are real data, but it's impossible to prove.
