When I Google that question I just get a bunch of sites offering live transfers.
My agency has tried about 6 different call centers, and we've given final expense live transfers to around 20 agents (a few hundred live transfers in total), and the agents are not successful on these. We've tried experienced final expense agents, newbies, and everyone in between.
Some call centers jam anyone with a heartbeat through to the agents, so they'd get a lot of transfers but not good quality. Others provide less transfers but better quality, supposedly.
Our agents have several companies to use, all with e-apps, and scripts, etc.
I'm wondering if anyone is making a good amount of sales on final expense live transfers, and if so, what's your secret?
Thanks, in advance, for your answers.
My agency has tried about 6 different call centers, and we've given final expense live transfers to around 20 agents (a few hundred live transfers in total), and the agents are not successful on these. We've tried experienced final expense agents, newbies, and everyone in between.
Some call centers jam anyone with a heartbeat through to the agents, so they'd get a lot of transfers but not good quality. Others provide less transfers but better quality, supposedly.
Our agents have several companies to use, all with e-apps, and scripts, etc.
I'm wondering if anyone is making a good amount of sales on final expense live transfers, and if so, what's your secret?
Thanks, in advance, for your answers.