KG Have you had any issues thus far. Were you able to confirm payment at the carrier end? I don't just mean after the application i mean a week or 2 later are the carriers able to confirm that payment went through?
That's a CARRIER issue. Its not Sherpa. And its not the FFM.
You enroll on the Sherp. Pay the $10 to avoid the FFM. You can typically see it at the FFM in the next 60 minutes. At that point, you can do a payment via the FFM. Or if your me, you tell the client that if they don't pay by the EOM, they won't have a policy.
Or, depending on the carrier, you wait to pay til it shows up at the Carrier site. BCBSTX shows in 24 hours. Aetna takes 10-14 days. So does Scott and White. UHC is taking about 5.
I'm enrolling at the Sherp. The next day (assuming its BCBSTX) I email the client their ID number and the online payment link. And they pay it.
How I handle this depends on the carrier.
Hope this helps!