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All you do is use carriers that have an instant decision e-app or phone app... when using carriers like that I never need to call in...I concur with your thoughts on Lincoln Heritage and your experiences. I too have been sending business to Lincoln Heritage for a long time. I have used other carriers, but in large measure it is getting more and more difficult to do as their customer service has deteriorated to great depths. Lincoln Heritage has the best customer service of all final expense carriers in my opinion. The price may be a bit higher, but price is way overrated with many agents on this forum. The old saying that you get exactly what you pay for is true.