Lincoln just axed one of the bigger telesales agency’s

[jdeasy]

Just curious how your going to handle not being able to access an app if your not the Aor for any person that has an Aca plan? The agent has to do a 3 way call to the market place or state exchange to become the Aor to be able to do a new app.Most of those leads will be low income people that already have a plan and less than 150% fpl that can be moved monthly.

Dude, the sky is falling in the ACA space too?

You must be fun as hell at parties!!

 

[DonP]

Dude, the sky is falling in the ACA space too?

You must be fun as hell at parties!!

Do you sell Aca? Hell no . It's changed 360 degrees the last 6 months because of no call lead bs . You can't move anyone even if its a new app unless your the aor .

 

[jdeasy]

Do you sell Aca? Hell no . It's changed 360 degrees the last 6 months because of no call lead bs . You can't move anyone even if its a new app unless your the aor .

I do not. But if I want to hear all the negatives about it I'll ask you.

Well, I won't have to ask. The sky is falling there too.

I do talk to Matt occasionally. His version of the ACA space is far different than yours.

 

[theinsuranceman]

How many of those are the true 1%'ers of the FE market?

And for the true 1%'ers of the FE market what difference does it make what age they turn?

Just a bunch of recruiting talk to spout out those numbers.

Good point.

 

[GMDM100k]

Lincoln or golden memorial did not axe the telesales. Lincoln has plenty of groups doing telesales. Her persistency was around 75 percent. It had nothing to do with persistency.

It had to do with lead compliance in California. They had to stop using the leads they were using. And it would not be profitable to have the free lead program. Even at a 150 percent contract. They were making 700,000 dials a day. They need a ton of data to produce.

Most of the telesales team did not want to change the system they were using.

 

[jdeasy]

Lincoln or golden memorial did not axe the telesales. Lincoln has plenty of groups doing telesales. Her persistency was around 75 percent. It had nothing to do with persistency.

It had to do with lead compliance in California. They had to stop using the leads they were using. And it would not be profitable to have the free lead program. Even at a 150 percent contract. They were making 700,000 dials a day. They need a ton of data to produce.

Most of the telesales team did not want to change the system they were using.

There you go adding clarity to a good ole fashioned rant??

WTF is wrong with you??

 

[GMDM100k]

Adam's call, it seems not Lincoln.

Try building and supporting a group like that below standard street on AmAm. Cause that's his level with Lincoln.

Dana will be better off getting a direct and building her own with an AmAm type carrier.

It wasn't really a matter of Adam being able to support telesales. His renewal check from Lincoln is around $400,000 a month. He could support it. He probably would have continued with the program even at a higher lead cost, if it wasn't for the liabilities.

 

[GMDM100k]

There you go adding clarity to a good ole fashioned rant??

WTF is wrong with you??

All that said I wouldn't touch telesales or a free lead program. In order to make money as an agency in telesales the agents need to do a few things.

They need to be licensed in multiple states. They need to use a dialer. They need to make a certain amount of dials and have a certain amount of talk time. And they need a shit ton of data. And someone has to make sure they do all those things.

Once you start telling agents they need to do this and they have to do that, it's starts to blur the line between employee and independent contractor. Especially with a free lead program. And as the agency owner you're 100 percent liable for any state compliance issues and fines.

It's not worth the risk. Not for the amount of work it takes or the money you make. One mistake or bunk agent/manager could put you out of business or bankrupt the agency.

 

[DonP]

It wasn't really a matter of Adam being able to support telesales. His renewal check from Lincoln is around $400,000 a month. He could support it. He probably would have continued with the program even at a higher lead cost, if it wasn't for the liabilities.

if that's the case there's 50 other states to do telesales . Many other outfits don't call cal.

 

[GMDM100k]

if that's the case there's 50 other states to do telesales . Many other outfits don't call cal.

That is correct. I'd say you'd have to cut out California, New York, and Washington state to be safe. But that still doesn't negate the possibility of calling someone on the do not call list.

Or working a non compliant lead. Each state decides what is compliant and what is not. Could be as simple as using one wrong word. Could cost you a million dollars.

Vendors don't care because when you buy leads from them you sign a liability waver so you are personally liable not them.

Adam spent 10s of thousands a month on scrubbing data on the do not call list. Some still fell through the cracks. He was liable. He was also generating the most compliant leads he could, at the lowest cost, and still was not compliant according to certain people.

It was constant work. 16 hours a day. Paying for compliance lawyers, scrubbing data, starting and stopping new dialers that want year long hundreds of thousands of dollars contracts. Staying on top of a hundred phone numbers that are constantly getting flagged and needing to be switched out. Getting a hold of all that Data needed to generate leads and live transfers. And also call centers to call all that data.

Not to mention the hundreds of agent every month that want to do telesales. Who need to be contracted trained and termed if they don't work out.

It really is a lot of work and risk for as much of a return you can get from having field agents to it the same way they have for a hundred years.