Lincoln just axed one of the bigger telesales agency’s
- Thread starter DonP
- Start date
- 19,673
What is the age to be on Medicare?
- Thread starter
- #54
100% the foreign call centers are immune to any lawsuits . But agents taking them on direct transfer have risk. I know several agents who've had to pay $4-$5k . But i agree it won't stop the vol .Nothing will change for the call centers.
I'm sure I will get just as many calls per day after the 27th as I get now.
Just counted them. I've had 19 telemarketing calls so far today. It's 4:15 pm now.
First call was at 6:20 am.
They are not all "low cost final expenses" or Medicare calls.
Some are for warranties. Some for alarm systems. Some are for a car accident where I wasn't properly compensated.
But most are direct from "Medicare".
- 19,673
Yes, but disability medicare can be any age. It does make it harder for them to find those medicare people to harass. They do ask, illegally, "what is your age?" after asking if you have Medicare A and B. Really stumps them when you ask them what difference does age make? Some offer me $180/mo on my check. Some go up to $250.
- 7,015
The FCC 1 to 1 rule is set to go into effect on 1/27. Applies to those using ATDS.
No more shared leads. Or leads that didn't give you or your business express written consent.
And the lead needs to be logically and topically related.
Meaning you can't buy a lead where someone opted in for selling their house and you call them and try to sell them health insurance or something.
However, the Insurance Marketing Coalition sued the FCC over this.
I listened to the 11th Circuits Oral Arguments on Dec 18. They trashed the rule and the FCC for overreach.
Not because of the reasons IMC used, but they didn't like the FCC taking someone's right away to opt in to multiple businesses at one time.
Literally told them they should take this to Congress. That the FCC didn't have the authority to do what they were doing.
All that to say, I imagine a lot of this rule gets struck down by the 11th circuit or Trump's new FCC chairman could end it with a stroke of a pen.
Also, the FCC 1-1 rule applies to ATDS. Dialers, auto texting solutions etc.
Technically, if you scrubbed against the DNC and cold called manually (or use a click to call type of system), you don't fall under either the new FCC Rule or other TCPA compliance dealing with automatic telephone dialing systems.
With that said, FCC & TCPA laws are fun to navigate, but what @GMDM100k already alluded to is that you also have to navigate specific state rules as well.
The more left leaning the state, the more rules. Usually.
So while I believe either Trump's FCC chairman or the 11th Circuit Court of Appeals will strike down most or all of this Rule, it may not get struck down by 1/27.
So all your old leads (and likely clients) fall under this new rule.
So if you bought TM, FB, Aged leads etc from a lead vendor, you will not be able to compliantly call or text those leads using an automatic telephone dialing system come 1/27, unless they give new consent that abides by the FCC rule.
- 7,015
I'm fairly certain that has been a TCPA rule for many years. I know all our campaigns purposely pull leads out of workflows before they hit 90 days old.
- 7,015
Foreign call centers are toast.
Everyone's adding "Artificial Voice" to their consent disclosures.
One AI agent can replace 60 full
time call center reps.
Always says the right thing.
Perfect American English.
Never calls in sick. Never has a bad attitude.
Less expensive, even compared to overseas outsourcing.
Can program in specific rules based on the state you are calling (times of when you can and cannot call leads, whether they are a 2 party consent state for recording etc.)
