Looking for help w/my calls...

[Spin]

I take inbound calls, I'm new and getting back into this business, I feel like I'm getting my butt kicked talking to potential customers and I'm not sure what I'm doing wrong. My agency's trainer is out on medical leave. Here's one frustrating concern that's come up 2x now and I'm not sure how to handle it in the future.



Potential customers: I'm very healthy, I want to get coverage in case something happens to me like an accident.

Later, after the quote: That premium is too high, I could just put that in a bank account and get that saved up.

Me: Well like you said, life is unpredictable, if you put that money in a bank for two months, how much will that leave your family?

Them: That's not gonna happen, everyone in my family lives into their 90s or higher, I'll shop around, thanks.

 

[jdeasy]

Get a new upline that can train you.

 

[SF_Anon]

If they had built the financial habit of saving money, they wouldn't need FE in the first place. You have to remember that the average FE prospect is inherently financially irresponsible. Plan your script accordingly.

 

[jdeasy]

If they don't have a WHY? then the best script in the world is useless.

These are incoming calls? It should be easy to get to their WHY?

No why, no buy!

They aren't calling you to chit chat.

Get to the point or get off the phone.

 

[DayTimer]

How long have you been looking?

What have you looked at so far?

Why didn't you buy any of those policies?

What prompted you to start looking to get this protection for your family?

Ask questions. The one asking controls the conversation.

You are probably letting these folks push you around and treat you like an order taker.

Ask questions, figure out why they called you to begin with. If you don't get there, then, as JD said, nothing is going to help you close a sale.

Also, your upline sucks. Medical leave and they have no one else to train you?

Who is your IMO?

 

[DayTimer]

Potential customers: I'm very healthy, I want to get coverage in case something happens to me like an accident.

One of my closest friends, very healthy, dead from a heart attack Sunday night. This Sunday. March 23, 2025.

If only the mirror he used to judge himself very healthy had been able to show what was going on inside his left anterior descending artery.

Don't you have any stories like that? If not, use mine.