Looking for help w/my calls...

[Spin]

I take inbound calls, I'm new and getting back into this business, I feel like I'm getting my butt kicked talking to potential customers and I'm not sure what I'm doing wrong. My agency's trainer is out on medical leave. Here's one frustrating concern that's come up 2x now and I'm not sure how to handle it in the future.



Potential customers: I'm very healthy, I want to get coverage in case something happens to me like an accident.

Later, after the quote: That premium is too high, I could just put that in a bank account and get that saved up.

Me: Well like you said, life is unpredictable, if you put that money in a bank for two months, how much will that leave your family?

Them: That's not gonna happen, everyone in my family lives into their 90s or higher, I'll shop around, thanks.

 

[jdeasy]

Get a new upline that can train you.

 

[SF_Anon]

If they had built the financial habit of saving money, they wouldn't need FE in the first place. You have to remember that the average FE prospect is inherently financially irresponsible. Plan your script accordingly.

 

[jdeasy]

If they don't have a WHY? then the best script in the world is useless.

These are incoming calls? It should be easy to get to their WHY?

No why, no buy!

They aren't calling you to chit chat.

Get to the point or get off the phone.

 

[DayTimer]

How long have you been looking?

What have you looked at so far?

Why didn't you buy any of those policies?

What prompted you to start looking to get this protection for your family?

Ask questions. The one asking controls the conversation.

You are probably letting these folks push you around and treat you like an order taker.

Ask questions, figure out why they called you to begin with. If you don't get there, then, as JD said, nothing is going to help you close a sale.

Also, your upline sucks. Medical leave and they have no one else to train you?

Who is your IMO?

 

[DayTimer]

Potential customers: I'm very healthy, I want to get coverage in case something happens to me like an accident.

One of my closest friends, very healthy, dead from a heart attack Sunday night. This Sunday. March 23, 2025.

If only the mirror he used to judge himself very healthy had been able to show what was going on inside his left anterior descending artery.

Don't you have any stories like that? If not, use mine.

 

[titeye]

One of my closest friends, very healthy, dead from a heart attack Sunday night. This Sunday. March 23, 2025.

If only the mirror he used to judge himself very healthy had been able to show what was going on inside his left anterior descending artery.

Don't you have any stories like that? If not, use mine.

Doesn't matter what he says or what stories he comes up with. The prospect told him he wasn't buying, by the mere fact that he contradicted himself from the get go. He was pulling his leg the entire time.

 

[vic120]

the problem is you have not discovered their pain nor created a need
nor painted a picture
but rather gave pricing

I had to learn this coming from Medicare FE is different they buy based on their pain, and emotion

who are they protecting and how much they care about protecting them
Get them there and you wont hear these type of objections anymore

You may need a better upline to teach this

 

[walthamny]

They have contacted you because something about the ad triggered them interest to find out how much it costs or they know they need to do something eventually but they dont know how to get started( they also think no urgency). You have to turned that into finding out their real why( sometimes you have to help them develop why) and yes you would want this and here is what it will do for you. If you give price quotes all day you will close 1 out 100.

 

[theinsuranceman]

I take inbound calls, I'm new and getting back into this business, I feel like I'm getting my butt kicked talking to potential customers and I'm not sure what I'm doing wrong. My agency's trainer is out on medical leave. Here's one frustrating concern that's come up 2x now and I'm not sure how to handle it in the future.



Potential customers: I'm very healthy, I want to get coverage in case something happens to me like an accident.

Later, after the quote: That premium is too high, I could just put that in a bank account and get that saved up.

Me: Well like you said, life is unpredictable, if you put that money in a bank for two months, how much will that leave your family?

Them: That's not gonna happen, everyone in my family lives into their 90s or higher, I'll shop around, thanks.

I would reply "yes you may very well live into your 90's. And as you said (in the first sentence above) 'I want to get coverage in case something happens to me like an accident'. Accidents are what can prevent you living into your 90's, we just don't when an accident can happen".

The prospect told you their why is the first sentence. Share the benefits of your plan (solution) "in case an accident happens" (their 'why'."