Thats false what you’re saying . Cms has 100% specified YOU ARE NOT ALLOWED TO CONTACT FUTURE DISENROLLMENTS . It’s not fair game .Please learn the proper rules and regulations .
I call them to ask if they want to keep their GTL HI plan with their new coverage and they bring up they changed but don’t know what they got and want to keep plan I have them on. By all means I have to oblige and help them stay on current plan or call carrier and make me AOR and then I change them back to plan they were on during AEP. They brought it up not me.