Medicare Express - Benefit Geek

Discussion in 'Senior Insurance Forum' started by sshafran, Sep 11, 2017.

  1. sman
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    sman Guru

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    No argument here. If they were a dominant player in my area then I would certainly have to really think long and hard about whether or not I'd send them to that website. The last thing I want to do is have to fight for my commissions. Or worse, have my contract terminated and not get any commissions.
     
  2. Iwillpay
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    I agree also, I trust no one to put in my number.:yes:
     
  3. socal401
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    In the certifications for UHC for 2018, it states you can be on the phone with the applicant, helping them enroll but cannot be present.

    "Agents must not be physically present with a consumer who is completing a web application. However, the agent may assist the consumer telefonically."

    This is from the 2018 Ethics and Compliance course.
     
    Last edited: Sep 12, 2017
  4. jacobtn
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    what difference does it make if you are on the phone with them, or sitting with them while they complete it? Makes no sense.
     
  5. Chazm
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    Pretty sure it's a legal issue or the only way they were allowed to get the system up.
    WellCare does the same thing and every aep they reiterate that with their consumer facing site, that is a personal URL given to the agent, you must not help the client out in person or by phone. It must be passive.
     
  6. FLM2
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    Here is the problem with this-UHC makes random outbound calls to the consumer about these enrollments, and most consumers won't know what to say regarding the enrollment process so it's easy for UHC to mark it as a compliance violation.

    That's exactly what happened to me and rather than fight with them (and no doubt lose) I chose to do a Learning Module and decided never to use that site again.
     
  7. somarco
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    Agent assisted enrollment from (insert carrier name) is an oxymoron.
     
  8. Chris@ACAExpress
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    Tis True... prior to our release of Medicare Express! If you have questions or need help please let me know.
     
  9. sman
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    I have a question, how did you determine $15 per app would be the price? I'd love to know the rationale behind that. Don't get me wrong, you're free to charge whatever you want. Not sure how many takers you will have at that price point though.
     
  10. somarco
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    Unless ACAExpress is a carrier, my observation still stands.
     
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