This specific situation did not occur while engaged with a client. It has occurred during call sessions in the past on more than 1 occasion.
Trust me, I understand and take responsibility and blame with my situation. I said to a friend today, I need to quit being soft and grow some thicker skin. I just find myself so irritated and thrown off when I seem to spend more and more time doing cs work than calling while my boss throws little jabs about my numbers.
Lately as well, our office manager, which she sells too, avoids her cs duties like the plague. Even mentioning someone calls specifically wanting her results in her demanding we handle the calls for her because she can't do it "all".
I think with my personality I may be better suited for L&H. I'm more of an empathetic person and a relationship person. Both P&C offices I've worked in are so high strung on the rat race of the office managers numbers. We'll see once I pass my test and start marketing while at my current employer.
Also, apologies for the incorrect formatting of my previous post. I didn't have some of NoScript disabled for this forum
Trust me, I understand and take responsibility and blame with my situation. I said to a friend today, I need to quit being soft and grow some thicker skin. I just find myself so irritated and thrown off when I seem to spend more and more time doing cs work than calling while my boss throws little jabs about my numbers.
Lately as well, our office manager, which she sells too, avoids her cs duties like the plague. Even mentioning someone calls specifically wanting her results in her demanding we handle the calls for her because she can't do it "all".
I think with my personality I may be better suited for L&H. I'm more of an empathetic person and a relationship person. Both P&C offices I've worked in are so high strung on the rat race of the office managers numbers. We'll see once I pass my test and start marketing while at my current employer.
Also, apologies for the incorrect formatting of my previous post. I didn't have some of NoScript disabled for this forum