- 1,930
Y'all are sounding like a bunch of pinko Communists.
The client can make up her own damn mind whether or not she wants the LH product or the Foresters product.
Mr. Benedict sold her more of what *she* wanted as opposed to the Foresters rep.
Granted, I would have chose an overall better product, but who is anyone to define what is "superior" except what the client feels she needs?
Our product we sell is intangible -- price is only one component of what makes up the entire value proposition. It's up to the *client* to determine what is most important. Not us.
-Dave
You would have chosen an overall better product for yourself but don't think an agent is being entrusted by the client to recommend and sell the "better" product?
Do you think the Directors client knew she had a choice between lowering the Foresters or buying the new LH? Was she able to compare the cost of the two? Should she have been able to?
It's not up to the agent to recommend or offer the information so the "client" can make a decision on what is most important?