I'll take a stab at it but I'm guessing it's for the funeral planning or pre-need with LH. Plus since she already had a Foresters, it would be an internal replacement (I think). He probably also uses LH as his main company and doesn't want to work with 5 different companies PLUS. He has one that does it all with LH. Just guessing though.
Not looking for guesses, I'm looking for his reasoning. Seems to be very thorough in determining her need, just wondering why LH. Even if he sold her preferred it's still higher than others with lower comp.