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I'm just confused why you would sell LH if she was healthy enough to have Foresters? I get lowering the face if she was ok with it, but why LH?
Because that's what he sells. He thinks it is ethical to lower her coverage by over 50% and then claim to have saved her money on premiums when almost any carrier out there, including the one she was with, would be less expensive for the same coverage level. But when you only sell one company, that's what you have to do to make a living.
What was so telling to me was his comment "Gee I'm Good". Seems to me he's gone pretty far down the rabbit hole if he's proud of what he did.