Serious Problems at Coventry
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Doesn't your fax machine have an option you can set to print out a "sent report" giving the date, time, number called, transmission receipt OK, etc.? Most do, and I know mine does. I always take the report that I get from every fax I send in and staple it to the app. If I am ever asked for "proof of fax", I send in my copy of this report.
Yes, Coventry has had some problems with a number of faxed apps. Seems to me to be in Harrisburg (national enrollment), not in the local (regional) office where I fax in my CCP apps. I don't know if it stems from problems of the local ofc fax sending or the national ofc fax receiving, but when I ask why they want another fax, sometimes they say the fax got hung up in their machine. I refuse to fax in another app unless they give me good reason, and I document it as a copy of the original.
At least one PDP faxed in prior to PDP (aging in client) has not been credited to my account. Also, I note at least one CCP client is in the App Tracker twice. I reported that info, and was told to "not worry about it". Yeah, well I was paid twice for the same PDP enrollment last year and sent back the second check. It has been almost a year, and I have tried to get this fixed several times, but they have yet to clear this from my account. Every time someone at the BSU says "I show you with a zero balance", but the monthly commission statement keeps showing I am getting charged back for this error, even though I sent the check back voided and uncashed. Arg-g-g-g!
I don't need this aggravation...
Would the last MA agent to leave please turn out the lights?
- 9,744
Looks like some chaos at Coventry. The stock has collapsed, the CEO quit and/or was fired, and rumor is that UHC is gonna buy it.
I think you are overstating the situation.
1) Coventry's stock price dropped the latter part of October (like a lot of companies) and has remained fairly level since.
2) Wolf's departure is followed by Allan Wise as replacement. Wise was the CEO for 8 years before Wolf took over. Sounds more like a squabble to me.
3) Yes, UNH is a rumor.
- 944
Coventry has been very hard to work with this year.
They didnt recieve half our apps through fax. When we got those fixed they still didnt show up in the agent tracker.
A lot of clients enrolled still have not recieved their cards. Its amazing how you can write someone in NOV and now its almost FEB and still no cards.
And to top it off, me and half of the agents that work out of my office got notice that coventry would not pay commissions because our licenses had lapsed.
Crazy, were still working on the last one.
They didnt recieve half our apps through fax. When we got those fixed they still didnt show up in the agent tracker.
A lot of clients enrolled still have not recieved their cards. Its amazing how you can write someone in NOV and now its almost FEB and still no cards.
And to top it off, me and half of the agents that work out of my office got notice that coventry would not pay commissions because our licenses had lapsed.
Crazy, were still working on the last one.
- 9,744
Hank
Expert
- 75
Hmmmmmm......... I feel pretty lucky. No problems with Coventry at all this year. 
I knew you'd like to hear that !
I knew you'd like to hear that !
It's amazing how you can write someone in NOV and now it's almost February and still no commission.
- 1,255
1.) What do you mean by "our licenses had lapsed"? "Licenses"?
Coventry started appointing agents with state insurance departments last year as per MIPPA.
Are you saying appointments lapsed? -explain-
2.) Did Coventry issue your agents an AWN? AWN (Agent Writing Number). And then accepted business only to say your agent was not properly contracted and or appointed?.
Coventry wants it both ways. They accepted business and then don't feel as though they have to pay out commissions due to an endless array of excuses.
3.) Has Coventry sent you any commission statements with zero'$ for some of your new business?
Has anyone else experienced any of the above?
- 944
1.) What do you mean by "our licenses had lapsed"? "Licenses"?
Coventry started appointing agents with state insurance departments last year as per MIPPA.
Are you saying appointments lapsed? -explain-
2.) Did Coventry issue your agents an AWN? AWN (Agent Writing Number). And then accepted business only to say your agent was not properly contracted and or appointed?.
Coventry wants it both ways. They accepted business and then don't feel as though they have to pay out commissions due to an endless array of excuses.
3.) Has Coventry sent you any commission statements with zero'$ for some of your new business?
Has anyone else experienced any of the above?
Yes we are getting commission statements with zero's at the ends of it. If you are getting this it is because they believe that you did not complete your CE last year. At least thats what they told us.
One of my agents called there and the DSU told them they would not pay commissions because their license with the state had lapsed.
I am working on getting this fixed, but it seems to be an epidemic with the company. So if you are not getting paid on stuff, call there, chances are "Your license has lapsed."
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