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You never did tell us if you bought online or from an agent.
I think he mentioned before that he purchased his policy direct...But thats just my recollection from some of his previous posts. And to be fair it could be that he hasn't yet found a P&C agent that has brought enough value to the table...
Personally I have bought from an agent and have been totally underwhelmed...When I search for car rates I called every agency in the phone book none of them could take my call when I called ie licensed agent not available then no problem I left my contact info and less than a quarter of them called back. So I purchased my policy and put the homeowners policy there as well...a couple of years ago we had such a tremendous amount of snowfall (I am in Maine) I built up around and broke off one of the stacks on the roof letting water into the house....I called my agent.
I gave my agent my policy info and started to explain what was going on and she stopped me and told me to call this other number...The number was direct for the carrier. I had to leave my contact info they called me back the next day and I gave them my policy info and they told me they were assigning it to an adjuster and gave me the number for the adjuster...I called the adjuster told me she hadn't been informed by the insurance carrier about the claim yet and to leave my contact info and she would get back to me once the carrier provided (And I don't remember exactly what she wanted but if had to do with her being assigned the claim) whatever she needed...So two days goes by and she calls me back. She informs me she is in Mass and asks if I have a digital camera if I can document the damage inside and out as well as scan in the estimate and email them to her.
All I can remember is interviewing with P&C agencies to be their Financial guy Life/securities and being told how much service work is done.
Found it: Progressive TV AD
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