Startup Costs For Telesales

[Todd King]

In f2f FE sales (or med supp sales), if you are not closing more than 2 out of 12 you've got some learnin' to do!

 

[BarryNY]

So the 40 leads in 4 hours could be up to 200 in 4 hours?

No. The CRM is very sophisticated. The newest lead always appears at the top of the pipeline as it comes in. As you cycle down your pipe and "disposition" each lead...i.e. called no answer, the CRM automatically repositions that lead for the next contact. That may be in 45 minutes, 3 hours, next day, etc. - it all depends on where that lead is within it's own unique status...does this make sense. Theoretically - you could cycle through those 40 leads in a few hours. Theoretically you could close your 2 deals on another day...one day nada and another day 6...as my lawyer kid likes to say..."it depends"...(can never get a straight answer from those lawyers wtf is it with them?)...

 

[myinsurebiz]

Barry bid Ado to this thread - this must be an Impostor . . .

 

[KRobby]

No. The CRM is very sophisticated. The newest lead always appears at the top of the pipeline as it comes in. As you cycle down your pipe and "disposition" each lead...i.e. called no answer, the CRM automatically repositions that lead for the next contact. That may be in 45 minutes, 3 hours, next day, etc. - it all depends on where that lead is within it's own unique status...does this make sense. Theoretically - you could cycle through those 40 leads in a few hours. Theoretically you could close your 2 deals on another day...one day nada and another day 6...as my lawyer kid likes to say..."it depends"...(can never get a straight answer from those lawyers wtf is it with them?)...

Right, the bottom line is it'd take much more than 40 dials to work 40 leads. Regardless of when, that would be the long term metric (ideally in units of time) needed to be captured (for comparison purposes).

Another thing, a couple times you brought up all the chit chat, small talk, and rapport needed for face to face selling. My understanding is that more is needed when selling over the phone, since you're not capitalizing on body language and cool shades to put the prospect at ease. I think Greg used to mention that.

 

[KRobby]

Thank you to everyone that gave helpful advice.

I've been a lurker on this forum for awhile... and I've never seen people argue so much.

Every thread turns into a fight. Doesn't matter the topic.

But in between, sometimes you get some good nuggets. Thank you for sharing.

 

[BarryNY]

Right, the bottom line is it'd take much more than 40 dials to work 40 leads. Regardless of when, that would be the long term metric (ideally in units of time) needed to be captured (for comparison purposes).

Another thing, a couple times you brought up all the chit chat, small talk, and rapport needed for face to face selling. My understanding is that more is needed when selling over the phone, since you're not capitalizing on body language and cool shades to put the prospect at ease. I think Greg used to mention that.

Hi. Even if it took 5 calls to get to one of the leads - the calls are made by simply pressing an icon in the CRM. That's about 15 seconds to answer/no answer. So even to the extreme - it's about 1 minute of time to ultimately disposition out a dead lead. All the text and emails are sent out automatically after each call depending. Then the prospect goes on a longer term drip campaign.

If you watch the few videos of actual calls made by successful tele-sales FE/term agents you'll see they get down to business fairly quickly. And I lost those cool shades last month

 

[PA Bill]

Hi. Even if it took 5 calls to get to one of the leads - the calls are made by simply pressing an icon in the CRM. That's about 15 seconds to answer/no answer. So even to the extreme - it's about 1 minute of time to ultimately disposition out a dead lead. All the text and emails are sent out automatically after each call depending. Then the prospect goes on a longer term drip campaign.

If you watch the few videos of actual calls made by successful tele-sales FE/term agents you'll see they get down to business fairly quickly. And I lost those cool shades last month

That sucks. I started using those dollar store neck holders years ago.

 

[theinsuranceman]

The company allows telesales, but the team I'm on doesn't teach it

Find another team....one that has years of FE tele-sales experience. Your present team seems to have nothing to offer you.

You or anyone else is welcomed to call me about FE tele-sales. I started doing FE tele-sales back in 2005. We were the 1st FE group in America to pioneer FE tele-sales.

 

[theinsuranceman]

Thank you to everyone that gave helpful advice.

I've been a lurker on this forum for awhile... and I've never seen people argue so much.

Every thread turns into a fight. Doesn't matter the topic.

But in between, sometimes you get some good nuggets. Thank you for sharing.

Lots of Type A personalities up here. It pretty much takes a Type A to succeed in the FE jungle.

 

[theinsuranceman]

I have seen a huge trend this year. Brick and Mortar agents phones are ringing off the hook!

I have never seen such a flood of people calling in out of no where wanting to meet face to face with a Medicare agent. We did not prepare for this. I assume that it's due to more calls and ads churning the waters and more phone calls and Facebook agents getting them confused and frustrated. That plus fewer brick and mortars makes the old stuff new again.

Remember, this is the FE forum, not Medicare forum. Slightly different demographics behave differently to advertising and to sales presentations.