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Well i've been informed by one of my carriers that they will increase the renewal commissions to the new rate if a client renews their coverage.
That is good news...and that would solve some issues of churning.
I am direct with UHC and neither my fiance nor I have seen a renewal yet. He should have had renewals starting this past September, but yet nothing. I should start having renewals in November, but am not holding my breath for them to come without fighting. Now we have not sat down and gotten on the phone with them to try to figure it out, but I figure there is no point in beating my head against the wall right now with November right around the corner and with how crazy they all get. I am still waiting on my "72 hour call back" on something I called in about and it has been over 2 weeks, ha.