- 913
Thank you for your recent correspondence. This is a courtesy email for Service Request number SR-XXXXXX regarding your member XXXXXX submitted by producer XXXXX
Member is stating he was able to pay Jan and Feb his utilities with City Utilities of Springfield at Wal-Mart. He went to pay for March and that payment was rejected.
Member has called into member services, we set up a grievance for the member on 3/9/2023. On 3/6/2023 member was transferred to Solutran to make a payment. Solutran informed member that City Utilities of Springfield has decided to no longer accept UCard payments.
Member can always check back next month to see if the City Utilities of Springfield has changed their minds. At this time for March, he will not be able to use his ucard to pay his utilities. Member has spoken to member services and solutran.
Should you have additional information to add to this request, please refer to the Service Request number when you contact us. Thank you for your continued partnership with UnitedHealthcare.
Sincerely,
XXXX
Producer Help Desk
UnitedHealthcare
This makes us agents look like idiots and liars. Insurance companies shouldn't offer what they can't deliver. This pisses off our clients and we lose their trust and business.
[EXTERNAL LINK] - WereWolf_Large_trash_dumpster_on_street_overflowing_deb71918-4053-42e8-82e4-21ab36cd3556.png
Member is stating he was able to pay Jan and Feb his utilities with City Utilities of Springfield at Wal-Mart. He went to pay for March and that payment was rejected.
Member has called into member services, we set up a grievance for the member on 3/9/2023. On 3/6/2023 member was transferred to Solutran to make a payment. Solutran informed member that City Utilities of Springfield has decided to no longer accept UCard payments.
Member can always check back next month to see if the City Utilities of Springfield has changed their minds. At this time for March, he will not be able to use his ucard to pay his utilities. Member has spoken to member services and solutran.
Should you have additional information to add to this request, please refer to the Service Request number when you contact us. Thank you for your continued partnership with UnitedHealthcare.
Sincerely,
XXXX
Producer Help Desk
UnitedHealthcare
This makes us agents look like idiots and liars. Insurance companies shouldn't offer what they can't deliver. This pisses off our clients and we lose their trust and business.
[EXTERNAL LINK] - WereWolf_Large_trash_dumpster_on_street_overflowing_deb71918-4053-42e8-82e4-21ab36cd3556.png