United Healthcare Damage Control Email

[Tscholar]

UnitedHealth Group Responds to Misinformation
UnitedHealth Group issued a statement and provided a fact sheet (information below), Friday, Dec. 13 regarding the misinformation circulating about UnitedHealthcare's medical claims approval rate. As sales agents, I know you are often the face of the company and may be receiving questions, so I wanted to empower you with factual resources.
UnitedHealth Group Provides Fact Sheet on Medical Claims
Highly inaccurate and grossly misleading information has been circulated about our company's treatment of insurance claims.
UnitedHealth Group provided the following information regarding UnitedHealthcare's medical claims approval rate:

• UnitedHealthcare approves and pays about 90% of medical claims upon submission.

• Of those that require further review, around one-half of one percent are due to medical or clinical reasons.

• About half of those not paid initially are due to administrative errors, such as missing documentation, which can be corrected.

• The majority remaining are due to factors such as an individual not having insurance coverage with UnitedHealthcare or duplicate claims submissions.

• Any other numbers being discussed in some quarters purporting to be the UnitedHealthcare approval rate are wrong.

UnitedHealth Group CEO Andrew Witty recently wrote an Op-Ed published in the New York Times that I wanted to share with you. Thank you for helping us deliver on our mission to help people live healthier lives and make the health system work better for everyone. You can access the full Op-Ed on the New York Times website, which may require a subscription.
Market Growth Director