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I would get her an in force illustration and it should show guarantees.
I am so (not a fan) of UL's
How did you call Prudential and ask about a policy that wasn't yours?
Can I call Prudential and call about my neigbor's policy?
I ran into a policy that the insured has had since 2009, when she was 67 (she is now 76). It is a Principal Universal Life Protector III product which I believe is a GUL. She did not put any money into this policy aside from the premiums she has been paying. She has been paying $88 per month since she got the policy for $50,000 of coverage.I called Principal and verified these details with a customer service rep as well as her supervisor. Both of them also told me that the $88 is guaranteed to provide $50,000 of coverage until she is 121 years old. I asked this several different ways as it didn't add up to me and they assured me that if she pays $88 per month for the rest of her life, she will always have $50,000 of coverage. I can only get a 67 year old about $20,000 of final expense coverage for that premium amount. I understand that GULs don't really build cash value, but it seems very strange to me that the cost of insurance (currently $93) is already above her monthly premium. What am I missing? She has put less than $10,000 into a $50,000 policy and will never have a premium increase despite the COI already being lower than her premium.
I don't know anything about this case but company phone reps will give you verbal guarantees all day long when you call in. You need the in force illustration sent to you.
I was going by her statement "...which I believe is a GUL."True, but this is a GUL. Paying a guaranteed set price for a guaranteed face amount is kind of what makes a GUL a GUL....so, if the agent knows for a fact that it is a GUL, then that IS the answer 100% of the time. You wouldn't even need for Customer Service to tell you that.