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I started writing more AIG for GI, anyway, but Gerber still has some value in certain cases. I was trying to help a lady get her Gerber policy reinstated today, and had a question. Unfortunately, I found it impossible to get anyone on the line. The number I have for them used to be for sales support, but now it's just a phone tree with no option for "speak to an actual human".
I couldn't get a satisfactory answer from the automated choices. So, I called the customer service number from the client's statement. Again, no option for a live person, but I could press "0" to get one, which didn't work on the first number. So I breathed a sigh of relief until the voice on the line said "estimated wait time is 42-45 minutes".
The client needed me to help her with this because when she called to get it reinstated herself, she had the same problem getting to a live person.
So, they've raised their rates on the GI policy, now they don't want to talk to anyone. Are they about to go the way of Vantis?
I couldn't get a satisfactory answer from the automated choices. So, I called the customer service number from the client's statement. Again, no option for a live person, but I could press "0" to get one, which didn't work on the first number. So I breathed a sigh of relief until the voice on the line said "estimated wait time is 42-45 minutes".
The client needed me to help her with this because when she called to get it reinstated herself, she had the same problem getting to a live person.
So, they've raised their rates on the GI policy, now they don't want to talk to anyone. Are they about to go the way of Vantis?