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Speaking of maternity this is a good time to let all new agents now that you need to actually ask your client if they want or need maternity. If it's not discussed people will assume it's covered. Remember that most people are used to group coverage where basically everything is covered.
Failure to ask your client if they need maternity might end up with this type of nasty call:
Client: "We have a huge problem. I just found out I'm pregnant, called the insurance company and they're trying to tell me pregnancy isn't covered."
You: "No, maternity isn't covered."
Client: "You never told me that."
You: "I never told you it was covered."
Great - so you get to be smug but you just hung someone out to dry.
Failure to ask your client if they need maternity might end up with this type of nasty call:
Client: "We have a huge problem. I just found out I'm pregnant, called the insurance company and they're trying to tell me pregnancy isn't covered."
You: "No, maternity isn't covered."
Client: "You never told me that."
You: "I never told you it was covered."
Great - so you get to be smug but you just hung someone out to dry.