@jack3454 probably won't be the last time someone surprises you. The next time it will be easier. Won't be the same question, but something you weren't expecting will come up.
The more you talk to people, F2F or on the phone, the more relaxed and confident you will become.
Often the best way to handle objections is with a question.
Why do you believe a SHIP counselor would be better for you?
You catch them off guard. They don't expect you to question their position. Asking a question forces them to think about what they said without being confrontational.
The more you talk to people, F2F or on the phone, the more relaxed and confident you will become.
Often the best way to handle objections is with a question.
Why do you believe a SHIP counselor would be better for you?
You catch them off guard. They don't expect you to question their position. Asking a question forces them to think about what they said without being confrontational.